booking policies

terms and conditions

We want your visit with us to be wonderful, so here are a few policies to keep in mind when booking. To make your reservation process easy and enjoyable, please take a moment to read our terms below. We kindly ask that you would respect our policy when making a reservation and contact us with any questions you may still have

  • A credit card pre-authorisation is required to complete your reservation.

    Funds will be verified, however nothing will be charged to your card at this time.

    If you cancel your reservation or reduce your party size within 48 hours, the pre-authorisation fee will apply and act as the cancellation fee. Bookings cancelled or changed within 48 hours notice will incur a cancellation charge. However, if you rebook within two weeks, the cancellation fee will be deducted from your bill. No-shows will have the pre-authorisation fee deducted in full and will not be eligible for future deductions.

  • A deposit will be required for guests of 7 and over. If you cancel your reservation, or drop in numbers within 72 hours or do not show up, the per person deposit fee will act as the cancellation fee and automatically apply.

  • We kindly request that you make sure to note any and all allergies or dietaries we need to be aware of when making your reservation, we may not be able to cater or accommodate these requests without prior notice, we are also not a halal certified restaurant.

  • For safety reasons and the comfort of other guests, viand does not permit children under seven years of age. Due to the size of the restaurant, large prams and strollers cannot be accommodated unless discussed with the owner.

    Please also note that viand does not offer a children’s menu; and request under the careful supervision of their parent, guardian, or carer, we kindly ask children respect the other guests enjoying their evening

  • All credit and debit card transactions including international cards will incur a surcharge at the rate of your provider.

    Groups of six or more guests will attract a 10% service fee applied to the final bill.

    Should your reservation fall on a public holiday a surcharge of 15% will apply

  • Please note we observe a smart dress code for all diners - we ask guests to refrain from dressing in sportswear or active wear attire and do not allow wearing flip flops or sports caps

  • Lunch

    Thursday & Friday from 12:00 pm - 2pm

    Dinner

    Wednesday to Saturday from 6:30 pm

    Office

    Wednesday to Friday from 3:00 pm